Refund Policy

Effective Date: 23/07/2025

Refund Eligibility

• Order cancelled within 24 hours before dispatch
• Return of faulty, defective or incorrect items within 15 days of delivery
• Lost shipments confirmed by courier
• Undelivered parcels due to wrong address or unclaimed items

Refund Timeframe & Method

Refunds are processed within 3–5 working days after we receive and inspect the returned items. They are issued via the original payment method. No restocking fees apply.

Conditions & Requirements

• Must include proof of purchase (order number or invoice).
• Items must be defective, damaged, or incorrect as delivered.
• Non-faulty items are non-refundable unless they meet the fault criteria.

Faulty or Incorrect Items

We handle these cases promptly. Return shipping costs are fully covered by us, and replacements will be dispatched immediately.

Refunds for Cancellations

For valid cancellations (within 24 hours), refunds are processed after confirming the order has not been dispatched.

Processing in Merchant Center

This policy is reflected in our Merchant Center settings, ensuring consistency between ads and website content. Our refund window (15 days) and coverage details are clearly stated to comply with Google requirements :contentReference[oaicite:1]{index=1}.

How to Request a Refund

1. Contact us at support@modernfoyer.shop with your order number and reason.
2. Ship the item back following our return instructions.
3. We notify you once we’ve received and reviewed the item.
4. Your refund will be issued within 3–5 working days thereafter.

Contact Us

For questions or issues regarding refunds, reach out to support@modernfoyer.shop.