Terms of Use

FCSTE GLOBAL ENTERPRISES LLP
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Email: support@modernfoyer.shop

1. General Terms & Conditions

These Terms of Use govern access to and use of the modernfoyer.shop website, as well as all purchases made through our online store. By browsing the site or placing an order, you agree to these Terms. FCSTE GLOBAL ENTERPRISES LLP reserves the right to amend these Terms at any time. Any changes will be published on this page with an updated date.

2. Privacy & Data Protection

We are committed to protecting your personal data. All information you provide is used solely to process orders, communicate with you, and improve your experience.

• To unsubscribe from marketing emails, click the "unsubscribe" link in any email or contact support@modernfoyer.shop.
• To request deletion of your account and data, email support@modernfoyer.shop with the subject "Please delete my account and data".

You may access and update your personal information at any time through your account dashboard.

3. Prices & Payments

All prices are shown in [USD] and include applicable taxes where required. Prices are correct at the time of display, and we reserve the right to update them at any time. If a pricing error occurs at checkout, we are not obliged to honor the incorrect price — you may confirm at the corrected price or cancel your order for a full refund.

Accepted payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, Klarna, Maestro, and UnionPay.

Payment is charged at the time the order is placed and includes product cost, applicable taxes, and any shipping fee.

4. Shipping Policy

Options & cost:

• Standard Shipping: Free on every order.
• Priority Shipping: [valor] (optional upgrade — never required).

Processing & dispatch: Orders are dispatched within 24 hours of payment confirmation.
Tracking: A tracking code is emailed within up to 7 business days after dispatch.
Delivery: 7–30 business days from dispatch, depending on location.

Duties & taxes: Any customs, duties, or import charges that may apply are covered by ModernFoyer. If a carrier asks you to pay additional fees, contact support@modernfoyer.shop before paying.

Split shipments: Some orders with multiple items may ship in separate packages and arrive on different dates, at no extra cost to you. If one item in your order doesn't arrive with the others, please wait a few days before contacting us — it may be on its way in a separate shipment.

5. Responsibility for Delivery Information

It is the customer's responsibility to provide complete and accurate delivery information at checkout, including full name, complete address, email, and phone number. Once an order has been dispatched, the delivery address cannot be changed.

ModernFoyer is not responsible for orders that are lost, delayed, or returned due to:

• an incorrect, incomplete, or outdated address provided by the customer;
• the recipient being unavailable during delivery attempts;
• failure to collect the package from the pickup point within the carrier's timeframe;
• refusal of delivery by the recipient.

In these cases, the order may be returned to sender or considered lost, and ModernFoyer may not issue a refund. If the package is returned to our facility, we may offer to reship it, subject to a new shipping fee paid by the customer.

6. Cancellation Policy

Orders may be cancelled within 24 hours of placement, as orders are dispatched after this window. To cancel, contact support@modernfoyer.shop as soon as possible. Cancellations are not possible once an order has been dispatched.

7. Products & Variations

Our products are supplied by different manufacturers. As a result, there may be minor variations between the item you receive and the images on our website — such as color shade, texture, finish, or packaging — due to photo lighting, production batch, or supplier differences. These variations are normal and do not constitute a defect. Images are for illustration purposes. For sizing, we always recommend checking the size chart on each product page before purchasing.

8. Exchanges & Returns

Faulty, damaged, or incorrect items: If your item arrives with a manufacturing defect, damaged in transit, or incorrect, contact us within 15 days of delivery. We'll arrange a replacement or full refund and cover the return shipping cost.

Not eligible for return: Sale and promotional items, gifts, and personalized products.

Conditions: The issue must be reported within 15 days of delivery, and the item returned in its original packaging with all accessories included (if any).

How to request a return or exchange:

1. Email support@modernfoyer.shop with your order number, the reason, and a photo or short video of the issue.
2. We'll send return instructions.
3. Ship the item as directed.
4. Once inspected, refunds are processed within 3–5 business days to the original payment method.
5. For exchanges (size/color), the replacement ships after we receive the original item.

Return shipping: We cover return shipping for faulty, damaged, or incorrect items. For any other accepted return, the customer covers return postage.

9. Refunds

Refunds may be issued in the following cases:

• Order cancelled within 24 hours, before dispatch.
• Return of faulty, damaged, or incorrect items (within 15 days).
• Shipments confirmed as lost by the carrier, where the address provided was correct.

Refunds are processed within 3–5 business days after we receive and inspect the returned item, using the original payment method.

10. Contact Us Before Payment Disputes

If you experience any issue with an order — a delay, an incorrect item, a charge, or a delivery problem — please contact our team at support@modernfoyer.shop before opening a dispute or chargeback with your bank or card provider. In most cases, we can resolve the matter quickly and directly. Opening a dispute without giving us the chance to help usually delays the solution for everyone.

11. Warranty & Liability

We provide a warranty for defects in materials and workmanship. This does not cover damage from misuse, normal wear and tear, or unauthorized modifications. For defective items, contact support@modernfoyer.shop.

12. Limitation of Liability

To the fullest extent permitted by applicable law, ModernFoyer's total liability in connection with any order is limited to the amount actually paid by the customer for that product. ModernFoyer is not liable for indirect, incidental, or consequential damages — including loss of time, loss of profits, or inconvenience — arising from the use of the website or the products. Nothing in these Terms excludes any liability that cannot be excluded by law.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in accordance with applicable law. For any concern, please contact support@modernfoyer.shop first — we aim to resolve issues quickly and fairly.